Welcome to Bruce Studios!

1. General

1.1 About the company

Bruce Studios is a digital membership that gives the Member access to training at a wide selection of studios, gyms, and fitness facilities through a single membership in the App. Bruce Studios Norway AS (Org. no. 929 767 522) Address: c/o Azets Insight AS, Postboks 342 Sentrum, 0101 Oslo, Norway Email: support@bruce.app Phone: +46 (0)8 502 745 30 Hereinafter referred to as Bruce Studios, the company operates www.brucestudios.com/en (the “Website”) and associated applications for iOS and Android (the “App”).

1.2 Acceptance of the Terms

By registering as a User on the Website or in the App, the User accepts these Terms and Conditions (the “Terms”). These Terms govern the legal relationship between the User and Bruce Studios. The User is encouraged to read the Terms carefully before registering.

1.3 Definitions

The Member: A paying user of the App. The User: Refers to both Members and individuals who use the Website or App without an active membership. The Account: A personal user account used to log in to the App and the Website.

2. The Service

2.1 Scope of the Service

Bruce Studios provides a service (the “Service”) that allows the Member to book group classes and check in for solo training at gyms, studios, and facilities that collaborate with Bruce Studios (“Bruce Studios partners”) via the App.

2.2 Age requirement

Only individuals aged 18 or older may purchase a membership with Bruce Studios.

2.3 Check-in

When visiting a Bruce Studios partner, the Member must check in to a booked session or solo training by scanning the on-site QR code using the App. Once scanned, the Member’s entry ticket appears in the App and must be presented to the staff.

2.4 Personal membership

The Bruce Studios membership is personal and may not be transferred to another person. The Member is not permitted to allow others access through their membership. Violations will result in a fee of NOK 1,000. Repeated violations may lead to suspension from the Service.

2.5 Unauthorized API use

Use of any Bruce Studios API is strictly prohibited without prior written permission. Unauthorized use is a breach of these Terms and may lead to legal action.

3. Consent to marketing

3.1 Direct marketing

Bruce Studios may send the User direct marketing related to Bruce Studios’ products and services. Some marketing may be based on profiling, where Bruce Studios analyses the Member’s training habits, class preferences, and the Bruce Studios partners the Member visits. This allows Bruce Studios to offer more relevant and tailored content. For details on how personal data is handled, please refer to Bruce Studios’ Privacy Policy.

3.2 Right to withdraw consent

The Member may choose to give or withdraw consent to profiling for marketing purposes at any time. Withdrawal of consent does not affect the legality of any processing carried out before consent was withdrawn.

4. Access

4.1 Class availability

Each Bruce Studios partner decides independently which classes and training opportunities to offer. The number of available sessions and studios may change over time without prior notice.

4.2 No guaranteed access

Bruce Studios does not guarantee access to specific studios or classes.

4.3 No right to early termination

The Member is not entitled to terminate the membership early due to changes in the class schedule, studio offerings, or if a partner is removed from the network.

5. Identification

5.1 Name and profile photo

To use the Service, the Member must enter their full name and upload a profile photo that clearly shows their face from the front. The Account is personal and may not be shared. If the Member fails to upload a valid name and photo, the membership may be suspended without notice. No refunds will be issued in such cases.

5.2 Digital ID verification

To maintain a high level of security, all Members must verify their identity using a digital ID. Verification is only required once unless Bruce Studios requests it again. If the Member does not have BankID, they must contact Bruce Studios via the App chat or email support@bruce.app and submit a passport photo. This image is deleted immediately after verification.

5.3 Personal data

The Member’s personal identification number, name, and address are stored on Bruce Studios’ servers in accordance with the General Data Protection Regulation (GDPR). In addition, Bruce Studios collects and processes certain additional information provided by the Member during the onboarding process, including home address, secondary address (such as work or school address), training interests, gender, and date of birth.

This information is processed for the following purposes: Date of birth: To comply with applicable legal and tax requirements, including age-related tax regulations in certain jurisdictions (for example, Denmark, where taxation of training benefits may vary depending on age).

Gender: To enable access to facilities and services that may be restricted based on gender, such as gender-specific dressing rooms at certain partner studios.

Home and secondary address: To provide personalized recommendations of partner studios located near the Member’s home, workplace, or school; to analyze geographical demand in order to improve service availability; and to support the strategic onboarding of new partner studios in areas where Member demand is high or where Bruce Studios’ offering is limited.

Training interests: To provide personalized recommendations based on the Member’s stated preferences and to develop and expand Bruce Studios’ offering in training categories that reflect Member demand.

All personal data is processed in accordance with applicable data protection legislation and as further described in Bruce Studios’ Privacy Policy. For more information on how Bruce Studios processes personal data, please see the Privacy Policy Privacy Policy.

5.4 Location data

The App may request the Member’s location when checking in. This is used to verify that the Member is at the correct location and may be logged for troubleshooting purposes.

6. Membership – General terms

6.1 App download and payment providers

The App is free to download. To book classes or train with Bruce Studios partners, the User must become a Member. Payments are processed via Adyen.

6.2 Use across countries

Membership must be purchased in the country where it is primarily used. The Member may use their Bruce Studios membership in other cities or countries where Bruce Studios operates, provided the usage is within the Member’s selected membership level.

7. Monthly membership

7.1 Membership levels and notice period

Bruce Studios offers monthly memberships with the various levels of Base, Black and Epic. Monthly memberships have no binding period but include a one (1) month notice period. The membership continues until the Member actively cancels it.

7.2 Membership fee and payments

The monthly fee is charged at midnight on the last day of the current billing or pause period. No refunds are given for prepaid periods. The membership remains active until the end of the paid cycle. Any discounts must be applied before payment. The Member is responsible for ensuring that the selected payment method works throughout the subscription. Billing begins from the standard due date, even if payment fails. If payment cannot be completed, the Member must pause the membership in advance to avoid charges. Unpaid invoices may lead to debt collection.

7.3 Payment via benefit portals

Memberships can also be paid for via third-party providers such as employee benefit portals. Purchases must be activated within one (1) month from the date of purchase. If not activated, the purchase is forfeited.

7.4 Cancelling a monthly membership

The Member must cancel the membership manually in the App via Account → Membership → Cancel Membership. Cancellation through email, phone or other channels is not accepted. A one (1) month notice period applies, meaning one final billing cycle will be charged after cancellation. The notice period cannot be removed by a pause. Example: If the billing date is the 15th and cancellation occurs in April: Cancelled by April 14 → last period is April 15 – May 14 Cancelled on April 15 → that period becomes the notice period Cancelled after April 15 → last period is May 15 – June 14 The membership cannot be paused after cancellation.

7.5 Cancellation during the first month

No notice period applies if the Member cancels within their first month as a paying Member. This does not apply to annual memberships.

8. Annual membership

8.1 Membership level and binding period

Bruce Studios offers annual memberships for all membership levels in all countries. During an active binding period, it is possible to upgrade your membership, but it is not possible to downgrade.Annual memberships cannot be cancelled early, except in special cases such as injury or pregnancy. Changes in partner availability or schedule are not grounds for early termination. General terms from section 6 apply to annual memberships as well.

8.2 Membership fee and payments

Annual memberships are billed monthly or in advance, depending on the payment method. Billing occurs at midnight on the last day of the current billing or pause period. No refunds are issued for prepaid memberships. Discounts must be applied prior to payment. The Member is responsible for ensuring that the payment method remains valid. Missed payments may lead to invoicing or debt collection. The membership must be paused in advance to avoid charges during periods of non-use.

8.3 Payment via benefit portals

Annual memberships can be purchased through third-party providers. These must be activated within one (1) month from the purchase date. Failure to activate within this period forfeits the membership.

8.4 When the binding period ends

When the binding period ends, the membership will automatically renew for another twelve (12) months at the same annual price as the previous period, unless cancelled by the Member before the renewal date.

Members will receive a notification before the renewal, and cancellation can be done manually in the App under: Account → Membership → Cancel Membership. No refund will be issued once the renewal has been processed.

8.5 Cancelling an annual membership

The Member may cancel at any time, but the membership will remain active until the end of the binding period. Cancellation must be made manually in the App under Account → Membership → Cancel Membership.

9. Credits

9.1 Use of Credits

Credits may be used to book classes or solo training sessions with Bruce Studios partners. Credits are valid for twelve (12) months from the date of purchase. Credits used to book a class that is later cancelled after expiry are not refunded. ​​Credits cannot be used on Klatreverket´s Studios in Oslo.

9.2 Pricing and limitations

The cost of a class booked with Credits reflects the pricing set by each individual Bruce Studios partner. Some partners do not accept Credits as a valid payment method. A current list of these partners is available in Bruce Studios’ FAQ.

10. Pausing membership

10.1 Right to pause

The Member may pause their membership at any time. Each calendar year, the Member is entitled to two (2) pause periods with a total of sixty (60) pause days. The pause days may be used freely between the two periods. The commitment period will automatically be extended by the number of days the membership is paused. If the Member has already paid for days included in the pause, the value will be deducted from the next billing cycle. The membership will automatically resume when the pause period ends. Unused pause days cannot be carried over to the next calendar year. New pause days will not be granted if the Member cancels and reactivates their membership in the same year.

10.2 Bookings during pause

All bookings that overlap with a pause period will be automatically cancelled. This does not apply to individually paid sessions.

10.3 Pause due to special circumstances

If the Member is injured, ill, or pregnant, they may request an extended pause. A pause of up to 365 days may be granted upon submission of a medical certificate. Pregnancy allows for a pause of up to six (6) months. A longer pause may be considered with proper documentation.

10.4 Submitting a pause request

Pauses must be requested in advance—including those supported by medical documentation. It is not possible to apply a pause retroactively or after cancellation.

11. Right of withdrawal

11.1 Statutory right of withdrawal

According to Norwegian, Swedish, and Danish law, the Member has a fourteen (14) day right of withdrawal when purchasing services online. The withdrawal period starts on the date of purchase or, in the case of a Trial, from the date the Trial begins. The right of withdrawal only applies if the Member has not used the membership (e.g., by attending a class). Specific rules for Trial are outlined in section 12.

11.2 Exercising the right of withdrawal

To use the right of withdrawal, the Member must email support@bruce.app within the withdrawal period. The Member may also use the standard form provided by the Norwegian Consumer Council. If the membership was purchased via a third-party provider, the Member must contact that provider directly, as separate terms may apply.

11.3 Exceptions

The right of withdrawal does not apply to the purchase of individual sessions scheduled for a specific time.

12. Trial

12.1 General

Trial is available at certain times throughout the year and allows new customers of Bruce Studios to try selected studios included in the Black membership for free during a period of fourteen (14) days.

During the trial period, the Member may check in a maximum of four (4) times in total. One (1) of these visits may be at a wellness studio. The Member may visit each studio or studio chain a maximum of one (1) time during the trial period.

The Trial only applies to the Black membership level. Some wellness studios may require an additional fee, which corresponds to the fee paid by Black members.

12.2 Limitations

Trials cannot be paused or extended. The Member may cancel the Trial at any time. Once the Trial ends, the Member will no longer have access through the free trial. The same rules for no-shows, late cancellations, and late check-ins apply to Trials. The Trial cannot be cancelled while the Member is blocked (see section 16).

12.3 After the Trial

Once the Trial ends, the membership automatically converts to a Black membership unless cancelled beforehand. The first monthly payment is charged the day after the Trial ends. For current pricing, visit memberships.

12.4 Selecting membership level

In cities with multiple membership levels, the Member may choose another level before the Trial ends. Activating a paid membership ends the Trial immediately.

12.5 Attempting a new Trial

If the Member attempts to restart a Trial, a regular Black membership will begin. No refunds will be issued.

12.6 Withdrawal during Trial

The withdrawal period begins on the first day of the Trial. Once the membership becomes active, a new withdrawal period will not be granted. See section 11 for more details.

13. Campaign terms

13.1 General terms

Specific terms may apply to an individual campaign. In the event of any discrepancy between these general campaign terms and the campaign’s specific terms, the specific terms shall prevail. Always read the campaign’s own terms in connection with the offer.

If the Member uses a campaign code, the following applies: When activating their first paid Bruce Studios membership, the Member may cancel within the first thirty (30) days without a notice period. Depending on the campaign length, the minimum active period may be one (1) or three (3) months. After the first month, a one (1) month notice period always applies.

13.2 Eligibility

Campaigns are only valid for new Members.* Campaigns are not valid for those with an active or paused membership or during a Trial. Eligibility is determined by Bruce Studios and may be limited to prevent abuse.

*A new member is defined as a person who has not had an active, paid membership with Bruce during the past six (6) months. This does not apply to trial. Trial can only be used once. *Exceptions may apply if the Member has received a personal offer via email or SMS.

13.3 Combination with other offers

Campaign codes may not be combined with other discounts or offers.

13.4 Pausing during campaign

If the Member pauses their membership during a campaign, they may lose all or part of the remaining discount period.

13.5 Activation and validity

Campaign codes must be activated within the campaign's timeframe and no later than twenty-five (25) days after being added to the Member’s profile. Discounts apply to Bruce Studios' current list prices and are time-limited. Bruce Studios' general Terms apply to anyone using a campaign. *Exceptions may apply if the Member has received a personal offer via email or SMS.

14. Invite friends to a free class

14.1 General

An active Member may invite friends to try a class for free within the Member’s current membership level. Each code is unique and can only be used once by a person who is not yet a Member. The free class can be either a group class or solo training. It must be used within thirty (30) days of registration. Free class invites can not be used on wellness studios and some selected partner studios.

14.2 Frequency and verification

People who are not already Members may redeem one (1) free invitation every three (3) months. To use the invitation, the invited person must verify their identity in the App.

14.3 New invites

If the invited person becomes a paying Member, the inviting Member receives three (3) new invitation codes.

15. Limitations

15.1 Monthly visit limits

All Members may check in a maximum of twenty (20) times per calendar month. Access to specific partner studios, as well as the number of permitted visits, up to eight (8) visits per studio per month, may vary depending on the Member’s membership level. Access to wellness studios is available exclusively to Members on the Black and Epic memberships. Wellness studios refer to recreational and recovery-focused activities, which may include but are not limited to saunas, sound healing, and cryotherapy. The Black membership includes four (4) wellness visits per calendar month, while the Epic membership includes eight (8) wellness visits per calendar month. Wellness visits are included in the total maximum number of check-ins, which is twenty (20) per calendar month. The monthly visit limit applies to both solo training and class bookings. All visit counts reset on the first (1st) day of each calendar month for all studios. Larger membership plans usually allow more visits to certain studios. Check studio profiles for details. If the monthly visit limit is reached, the Member may opt to purchase additional visits. Such purchased visits are not included in the standard monthly visit count. However, certain studios may prohibit any visits beyond the specified limit, including purchased visits.

15.2 Simultaneous bookings

The number of active bookings allowed depends on the membership level: Base - 3 bookings Black - 4 bookings Epic - 5 bookings

15.3 Login limitations

The User may only be logged into one device at a time. A maximum of five (5) logins is allowed within a 365-day period. Further login attempts will be blocked.

16. Cancellation of classes

16.1 Rules for cancellations and check-in

• If a Member cancels a class between twelve (12) and three (3) hours prior to the scheduled start time, it is considered a late cancellation and results in one (1) strike.
• If a Member cancels a class between three (3) and one (1) hour(s) prior to the scheduled start time, it is considered a short-notice cancellation and results in two (2) strikes.
• If a Member cancels less than one (1) hour before the scheduled start time, or fails to check in by scanning the Bruce Studios QR code at the studio, it is considered a no-show. A no-show results in three (3) strikes.

Check-in is generally permitted up until 5 minutes before the class begins. Check-ins completed after the that are considered late check-in, which results in one (1) strike. Certain partner studios, require Members to check in no later than ten (10) minutes before class start time to retain their booked spot. Some studios may also lock the entrance after the check-in window. If the Member arrives too late to check in, the visit will be recorded as a no-show.

The specific cancellation and no-show deadlines for each class are displayed in the class description and in the Member’s booking. Members may receive a push notification prior to the cancellation deadline as a reminder. A check-in is only valid if accompanied by actual participation in the class. Members who check in without attending will be recorded as a no-show.

16.2 Booking block

If a member accumulates either three (3) strikes or one (1) no-show — whichever occurs first — the member’s ability to book new classes will be suspended for a period of fourteen (14) days (“Booking Block”). During the Booking Block, the member may still attend previously booked classes and access gyms or studios offering solo training. The member may either wait for the block to expire or pay a fee to remove the block at any time. Once the block is removed, all strikes will be reset to zero (0).

If an additional three (3) strikes or one (1) No-Show occurs during the Booking Block, the fourteen (14) day period will reset.

The Member may not cancel their membership or Trial while blocked. The Member may either wait for the block to expire or choose to be unblocked immediately by paying a fee.

Strikes are removed automatically one (1) at a time every sixty (60) days, starting from the first strike.

16.3 Extension of blocking period

If the Member makes additional infractions while already blocked, the following rules applies: If the Member gets a strike during the booking block, that strike will be in effect after the booking block period. If the Member accumulates 3 additional strikes or receives a no-show during the lock period, the 14-day block will restart from day 1. It is not possible to pause a membership during an active block. If a scheduled pause overlaps with a blocking period, the remaining block days will resume after the pause ends.

16.4 Partner-specific rules

Some partners have additional cancellation or block rules. These are listed in the studio description in the App.

16.5 When using Credits or Cash

When using Credits: Late cancellation: five (5) Credits are deducted, the rest are refunded No-show: no Credits are refunded

If the Member books using Cash, the following applies instead of the strike system: No refunds will be given for bookings paid in cash if you cancel later than 12h before the class or do a no-show.

17. Reviews

17.1 Guidelines for reviews

The Member may leave a review after completing a session. Reviews must be honest, fair, and constructive. All feedback must be respectful and fact-based, even if critical. Reviews that include personal attacks, offensive language, or discriminatory content are not permitted. Bruce Studios partners receive all reviews and may respond through the platform.

Reviews submitted in the app may be displayed publicly on our platform. If a review includes identifiable information such as your name or profile picture, and you have chosen not to submit your review anonymously, the review may also be shared by our partner studios on their websites or social media channels. By submitting a review with identifiable information, you consent to this type of usage. You may choose to post a review anonymously if you do not wish for your identity to be visible or shared.

17.2 Moderation and removal

Bruce Studios supports open communication and generally does not edit or remove reviews. However, Bruce Studios reserves the right to delete reviews or responses that violate these guidelines.

18. Operation and complaints

18.1 Availability of the Service

The Service is generally available 24 hours a day, 7 days a week. However, Bruce Studios does not guarantee that the Service will be error-free or uninterrupted. In the event of an issue, Bruce Studios must be given the opportunity to resolve it. The Service may be temporarily suspended for maintenance during a reasonable timeframe.

18.2 Reporting issues

If the User experiences technical problems or service issues, they must notify Bruce Studios as soon as possible by emailing support@bruce.app.

19. Policy

19.1 Rules at Bruce Studios partners

The Member must follow the rules and guidelines set by each Bruce Studios partner.

19.2 Zero tolerance for harassment

Bruce Studios enforces a zero-tolerance policy toward harassment—physical, verbal, or digital. Violations may result in immediate termination of the membership.

19.3 Prohibition of commercial activity

It is not permitted to conduct independent business activities (such as personal training) at Bruce Studios partners without prior agreement.

19.4 Prohibited substances

The use of drugs or performance-enhancing substances is prohibited unless prescribed by a physician. Doping tests may occur at some partner locations.

19.5 Animals and children

Unless otherwise stated by Bruce Studios or the partner, animals and children are not allowed during training or in the studio facilities.

19.6 Insurance

Bruce Studios does not provide insurance when training at partner facilities or participating in events. Each partner is responsible for their own insurance coverage.

19.7 Suspension and denial of access

Bruce Studios reserves the right to suspend a Member from the Service or from a specific partner without prior notice. Partners also have the right to deny access to their facilities.

19.8 Multiple accounts

Only one account per person is allowed. Bruce Studios reserves the right to delete duplicate accounts at any time.

19.9 No refunds upon suspension

No refunds will be issued if the Member is suspended or the account is deleted due to a policy violation.

20. Force Majeure

20.1 Limitation of liability

Bruce Studios is not responsible for failure to perform obligations under these Terms if such failure is caused by circumstances beyond Bruce Studios’ control (“Force Majeure”).

20.2 Examples of Force Majeure

Force Majeure includes, but is not limited to, natural disasters, government decisions, war, strikes, technical breakdowns, or other unforeseen events.

20.3 Reasonable efforts

In the event of Force Majeure, Bruce Studios will take reasonable steps to mitigate the impact of the situation.

21. Processing of personal data

21.1 Applicable law

Bruce Studios processes personal data in accordance with the General Data Protection Regulation (GDPR), which protects individuals’ privacy rights within the EU and EEA.

21.2 Rights and contact

For more information, please refer to Bruce Studios’ Privacy Policy To access, correct, or delete personal data, the User may contact customer support at support@bruce.app.

22. Health conditions

22.1 Member responsibility

The Member is responsible for assessing their own health and ensuring that they are physically able to engage in exercise without risk of injury or health deterioration.

22.2 Serious health conditions

If a Member exhibits signs of serious health issues—including, but not limited to, eating disorders such as anorexia, bulimia, or orthorexia—Bruce Studios reserves the right, in dialogue with the partner and the Member, to recommend a temporary pause in training to safeguard the Member’s health.

22.3 Resuming training

Bruce Studios may require a medical certificate confirming that physical activity is safe before the Member is allowed to resume training. Bruce Studios cooperates with partners to handle such cases responsibly.

22.4 Purpose of this policy

This policy is in place to help ensure a healthy and safe training environment for all Members.

23. Contact and changes

23.1 Customer support

Bruce Studios customer support can be reached at support@bruce.app or through the chat function in the App.

23.2 Changes to the Terms

Bruce Studios reserves the right to update these Terms at any time, with or without prior notice. Changes take effect immediately upon publication. Continued use of the Service constitutes acceptance of the updated Terms.

Last updated: 2026-02-13