Bruce Studios - Terms and Conditions IM WITH BRUCE AB · Reg. no. 559037-5597 · Kivra: 559037-5597,IM WITH BRUCE/BOND, Kungsgatan 52, Stockholm, 111 35 Stockholm Last updated: 2026-10-13

1. General 1.1 About the company Bruce Studios is a digital membership that gives the Member access to training at a wide selection of studios, gyms and training facilities through a single membership in the App. IM WITH BRUCE AB (registration number 559037-5597), VAT registration number: SE559037559701.
   Address: Kivra: 559037-5597, 106 31 Stockholm, Email: [email protected], hereinafter referred to as (“Bruce Studios”), operates www.brucestudios.com (the “Website”) and related applications for iOS and Android (the “App”).

1.2 Acceptance of the Terms These Terms and Conditions (the "Terms") form part of the agreement between the User and Bruce Studios and govern the legal relationship between them, including the User's use of the Website and the App. The User accepts the Terms when registering as a User. The Terms govern the legal relationship between the User and Bruce Studios. The User is advised to read the Terms carefully before registering.

1.3 Definitions The Member: A paying user of the App. The User: Refers to both Members and Users of the Website or App who have not yet paid for a membership. The Account: A personal user account used to log in to the App and the Website.

2. The Service 2.1 Scope of the Service Bruce Studios provides a service (the “Service”) that allows the Member to book group training classes and check in for solo training at gyms, studios and other training facilities affiliated with Bruce Studios (“Bruce Studios partners”), through the App.

2.2 Age requirement Only individuals who are 18 years of age or older may purchase a membership with Bruce Studios.

2.3 Check-in When visiting a Bruce Studios partner, the Member is required to check in for any booked class or solo training by scanning the on-site QR code using the App. Once the QR code is scanned, the Member’s entry ticket will appear in the App and must be presented to the staff. Bruce does not accept responsibility if the Member fails to check in. It is the Member's own responsibility to check in through the App before each booked class or solo training. A booking without a completed check-in may be registered as a no-show, and any consequences under these Terms will apply.

2.4 Personal membership The Bruce Studios membership is personal, and the Member is not entitled to transfer any rights or obligations under these Terms to a third party. The Member is also not allowed to grant access to a third party at any Bruce Studios partner. Violation of this clause will result in a penalty fee of SEK 1,000. Repeated violations may result in suspension from the Service.

2.5 Unauthorized use of API The use of any API provided by Bruce Studios is strictly prohibited without prior written authorization from Bruce Studios. Any unauthorized use of the API constitutes a breach of these Terms and may result in legal action.

3. Marketing 3.1 Direct marketing Bruce Studios may send the User marketing by email, push-notification and/or SMS relating to Bruce Studios’ own similar products and services, where the User has consented to this or where the conditions in Section 19 or 21 of the Swedish Marketing Act (2008:486) are met. The User may decline such marketing at the point of collection of their contact details and in every subsequent communication.

Bruce Studios may in addition tailor marketing through profiling, which means analysing the Member’s training behaviour, preferred class types and the Bruce Studios partners the Member attends. Further information on the processing of personal data is set out in the Privacy Policy.

3.2 Right to withdraw consent The Member is free to choose whether to consent to or decline profiling for marketing purposes. The Member may withdraw consent at any time. Withdrawal of consent does not affect the legality of any processing carried out by Bruce Studios prior to the withdrawal.

Consent may be withdrawn in the App under Account under “notifications”, or by emailing [email protected]. Withdrawal is effected without undue delay and at no cost to the Member.

4. Supply The training offerings provided by Bruce Studios partners are determined independently by each partner. This means that the number of available classes and studios may change over time and without prior notice. Bruce Studios does not guarantee access to specific studios or classes. Ordinary variation in the class schedule, the removal of an individual studio from the network, or adjustments from time to time to the number of visits to a specific studio included in the membership do not, in themselves, constitute a material change or entitle the Member to terminate the membership prematurely. However, where the offering available to the Member is materially and lastingly reduced in the greater geographic area in which the Member primarily uses the Service, the Member is entitled to terminate the membership with effect from the date of the reduction, and to a refund of any amount paid in respect of the period after that date.
5. Identification 5.1 Name and profile photo To use the Service, the Member must enter their full name and upload a profile photo that clearly shows the Member's face from the front. The Account is personal and may not be shared. If the Member has not provided both a full name and a profile photo, Bruce will normally notify the Member and give them a reasonable opportunity to complete this information. However, Bruce reserves the right to block the membership without prior notice if the Member fails to comply. No refunds will be issued in such cases.

5.2 Digital ID verification To maintain the highest level of security, Bruce Studios requires all Members to verify their identity using a digital ID. Verification is performed once and does not need to be repeated unless requested by Bruce Studios. If the Member does not have access to BankID, they must contact Bruce Studios either via the in-app chat or by emailing [email protected] and provide a photo of their passport to verify their identity. The passport image is deleted immediately after verification.

The profile photo referred to in section 5.1 is used for visual identification by staff at Bruce Studios partners. It is not processed by automated means for the purpose of uniquely identifying the Member, and does not constitute biometric data within the meaning of Article 4(14) of the GDPR.

5.3 Personal data The Member’s personal identification number, name, and address are stored in accordance with the General Data Protection Regulation (GDPR). In addition, Bruce Studios collects and processes certain additional information provided by the Member during the onboarding process, including home address, secondary address (such as work or school address), training interests, gender, and date of birth.

The Member’s personal identification number is processed only where this is clearly justified having regard to the purpose of the processing, the importance of secure identification, or another significant reason.

This information is processed for the following purposes:

Date of birth: To comply with applicable legal and tax requirements, including age-related tax regulations in certain jurisdictions (for example, Denmark, where taxation of training benefits may vary depending on age).

Gender: To enable access to facilities and services that may be restricted based on gender, such as gender-specific dressing rooms at certain partner studios.

Home and secondary address: To provide personalized recommendations of partner studios located near the Member’s home, workplace, or school; to analyze geographical demand in order to improve service availability; and to support the strategic onboarding of new partner studios in areas where Member demand is high or where Bruce Studios’ offering is limited.

Training interests: To provide personalized recommendations based on the Member’s stated preferences and to develop and expand Bruce Studios’ offering in training categories that reflect Member demand.

All personal data is processed in accordance with applicable data protection legislation and as further described in Bruce Studios’ Privacy Policy.

5.4 Location data When checking in at a Bruce Studios partner, the App may request access to the Member’s location. This information is used to confirm that the Member is at the correct location and may be logged for troubleshooting purposes.

Access to location data is requested through the operating system and may be declined or withdrawn by the Member at any time in the device settings. Where location access is declined, check-in remains possible by scanning the on-site QR code.

6. Membership – General terms 6.1 Download and payment providers Downloading the App is free of charge. To book a class or work out at Bruce Studios partners, the User must first become a Member. Payments are made by card or direct debit and are processed via Adyen.

The applicable price for each membership level, including all taxes and any additional charges, is stated in the App before the Member confirms the purchase, and forms part of the contract.

6.2 Use across countries The membership must be purchased in the country where the Member primarily uses the Service. The Member may use their Bruce Studios membership in other cities and countries where Bruce Studios operates, provided the classes are included in the Member’s current membership level.

7. Monthly membership 7.1 Membership levels and notice period Bruce Studios offers monthly memberships with the various levels of Base, Black and Epic. Monthly memberships are rolling subscriptions without binding time but include a one (1) month notice period. The membership continues until the Member actively cancels. Bruce Studios also offers fixed-term memberships, for which the binding period stated in the payment confirmation applies, please see section 8 below.

7.2 Membership fee and payments The monthly fee is charged at midnight on the last day of the current billing or pause period. If the Member has paid in advance, no refund is issued. The membership will remain active until the end of the prepaid period. Any discount codes must be applied before payment is made. The Member is responsible for ensuring that the chosen payment method works throughout the entire subscription. The billing period starts from the regular payment date, even if payment fails. If payment cannot be made, the Member must pause the membership in advance to avoid paying for days when the membership is not in use. Missed payments may lead to invoicing or debt collection.

Where payment is delayed, Bruce Studios is entitled to interest in accordance with the Swedish Interest Act (1975:635) and to compensation for reminder and collection costs within the limits set by the Act on Compensation for Collection Costs (1981:739) and its implementing ordinance.

7.3 Payment via benefit portals Payments can also be made through third-party providers, such as benefit portals. When purchasing through a benefit portal, the membership must be activated within one (1) month from the date of purchase. If activation does not occur within this period, the purchase is forfeited and cannot be used. Benefit portal payments cannot be combined with discounted memberships.

7.4 Cancelling a monthly membership The Member may cancel the membership manually in the App via Account → Membership → Cancel Membership.

Cancellation can be made either through the app, e-mail or by contacting our support. Bruce Studios confirms receipt of a cancellation in a durable medium. Monthly memberships include a one (1) month notice period and the notice period cannot be removed by a pause. The Member will be billed for one final payment cycle after cancellation.

Example: If the Member’s billing date is the 15th of each month and cancellation occurs in April: if cancelled on April 14, the last active period is April 15 – May 14; if cancelled on April 15, that cycle becomes the notice period and ends on May 14; if cancelled on April 16 or later, the last cycle will be May 15 – June 14. The Member may not pause the membership after cancellation.

7.5 Cancelling during the first month No notice period applies if the Member cancels during the first month of their first paid monthly membership. This does not apply to annual memberships.

Note that the statutory right of withdrawal under the Swedish Act on Distance Contracts and Off-Premises Contracts (distansavtalslagen) runs from the date the agreement is entered into. If the agreement begins with a free trial period, the withdrawal period does not start running from the end of that trial period, but from the date the Member signed up for the service.

7.6 Wellness add-on In Sweden, Members can choose whether or not to include wellness in their membership. This choice is made at the time of purchase and applies only to memberships that include wellness, namely Black and Epic. Members whose memberships do not include wellness cannot book classes at wellness studios; however, single wellness visits can still be purchased directly through the App.

Black and Epic memberships can be upgraded to include wellness at any time by contacting customer support. Please note that memberships purchased via Epassi, Wellnet, or Söderberg & Partner do not include wellness. It is currently not possible to add wellness to these memberships.

8. Annual membership 8.1 Membership level and binding period Bruce Studios offers annual memberships for all membership levels in all countries. During an active binding period, it is possible to upgrade your membership, but it is not possible to downgrade. An annual membership cannot be cancelled prematurely. In special circumstances, such as injury or pregnancy, extended pause periods beyond the standard pause allowance may be granted. Changes in studio or class availability do not constitute valid grounds for early cancellation.

This section does not limit the Member’s statutory right of withdrawal under section 11, or the Member’s right to terminate under section 4 where the offering is materially and lastingly reduced, or any right of termination arising under mandatory consumer protection legislation. The general terms in section 6 apply to annual memberships as well, including download, payment methods, and cross-border usage.

8.2 Membership fee and payments The monthly cost is charged at midnight on the last day of each payment or pause period. No refund is issued for prepaid annual memberships. Any discount must be applied before the payment is made. The Member is responsible for ensuring that the payment method remains valid throughout the subscription. If payment fails, the Member may receive an invoice, and the case may be forwarded to debt collection. The Member must pause the membership in advance to avoid charges during inactive periods.

The provisions on interest and collection costs in section 7.2 apply equally to annual memberships.

8.3 Payment via benefit portals Payments for annual memberships can also be made through third-party providers, such as benefit portals. Purchases must be activated within one (1) month of the purchase date. If not activated in time, the purchase will be forfeited.

8.4 After the binding period ends When the binding period ends, the membership will automatically renew for another twelve (12) months at the same annual price as the previous period, unless cancelled by the Member before the renewal date.

Bruce Studios will remind the Member of the automatic renewal in writing no later than one (1) month before the last date on which the membership may be terminated to prevent renewal, Cancellation can be made manually in the App under Account → Membership → Cancel Membership, or by email to [email protected].

8.5 Cancelling an annual membership The Member may cancel an annual membership at any time, but it will remain active until the binding period ends. Cancellation can be made manually in the App under Account → Membership → Cancel Membership, or by email to [email protected]. Bruce Studios confirms receipt of a cancellation in a durable medium.

9. Credits 9.1 Use of Credits The Member may use Credits to book training sessions and access facilities offered by Bruce Studios partners. Credits are valid for twelve (12) months from the date of purchase. Credits used to book a class that is later cancelled by the member after expiration are not refunded. Credits cannot be used on Wellness Studios.

9.2 Pricing and limitations The price per class booked with Credits reflects the pricing set by each individual Bruce Studios partner. Some Bruce Studios partners do not accept Credits as a valid form of payment. A list of such partners is available in Bruce Studios’ FAQ.

10. Pausing membership 10.1 Annual pause entitlement The Member has the right to pause their membership at any time. Each calendar year, the Member is entitled to two (2) pause periods with a total of sixty (60) pause days. These days can be distributed freely between the two periods. The commitment period will automatically be extended by the number of days the membership is paused. If the Member has already paid for days that fall within the pause period, a deduction will be made from the next monthly payment. The membership automatically resumes when the pause ends. Unused pause days cannot be carried over into the next calendar year. The Member is not granted new pause days if the membership is cancelled and restarted within the same calendar year.

10.2 Bookings during a pause Any class bookings that overlap with the pause period will be cancelled automatically. This does not apply to paid single sessions.

10.3 Pause due to special circumstances In the event of injury or illness, the Member may request a pause of up to 365 days, provided that a medical certificate is submitted. In connection with pregnancy, a pause of up to six (6) months is permitted. Longer pauses may also be granted with a medical certificate. A medical certificate submitted under this section is used solely to assess the request for a pause, is accessible only to authorised personnel, and is deleted once the assessment is complete. The processing is carried out on the basis of Article 9(2)(a) of the GDPR, with the Member’s explicit consent, which may be withdrawn at any time.

10.4 Requesting a pause Pausing must be requested in advance. It is not possible to pause a membership retroactively or after it has been cancelled. Medical documentation must also be submitted in advance.

11. Right of withdrawal 11.1 Statutory right of withdrawal The Member has a right of withdrawal of fourteen (14) days under the Swedish Distance Contracts Act (2005:59), and under equivalent legislation in Norway and Denmark. For services, the withdrawal period runs from the day the contract was concluded. Where the membership contract begins with a free trial, this is the day the Member enrols in the trial, please see section

11.2 Exercising the right of withdrawal

The Member may exercise their right of withdrawal within the fourteen (14) day withdrawal period through the Bruce Studios app, the Bruce Studios website, or by completing the withdrawal form and emailing it to [email protected]. The Member may also use the standard withdrawal form provided by the Swedish Consumer Agency, available [here - länk till ångerformuläret], or notify Bruce Studios of their withdrawal by email.

In the app, the withdrawal option is available under Account → Membership → “Withdrawal from contract”. On the website, the corresponding option can be found here

If the membership was purchased through a third party, the Member must contact that third party directly, as separate terms may apply.

Bruce Studios confirms receipt of a withdrawal notice without undue delay and refunds any amount due within fourteen (14) days of receipt, using the same means of payment as the Member used, unless otherwise agreed.

12.6 below. Where the Member has expressly requested that the Service begin during the withdrawal period and subsequently withdraws, the Member shall pay an amount proportionate to what has been supplied up to the point of withdrawal, calculated in relation to the total price under the contract. Where the Service has been supplied in full at the Member’s express request and with the Member’s acknowledgement that the right of withdrawal is thereby lost, the right of withdrawal ceases to apply. Specific rules apply to Trial memberships, see section 12.

11.2 Exercising the right of withdrawal The Member may exercise their right of withdrawal by using the standard form provided by the Swedish Consumer Agency, which can be found here, or by emailing Bruce Studios at [email protected] within the withdrawal period. If the membership was purchased through a third party, the Member must contact that third party directly, as separate terms may apply.

Bruce Studios confirms receipt of a withdrawal notice without undue delay and refunds any amount due within fourteen (14) days of receipt, using the same means of payment as the Member used, unless otherwise agreed.

11.3 Exceptions The right of withdrawal does not apply to the purchase of individual classes booked for a specified date or time, this being a service relating to leisure activities to be supplied on a specific date or during a specific period, in accordance with Chapter 2, Section 11, first paragraph, point 12 of the Distance Contracts Act (2005:59).

12. Trial 12.1 General Trial is available at certain times throughout the year and allows new customers of Bruce Studios to try selected studios included in the Black membership for free during a period of fourteen (14) days.

During the trial period, the Member may check in a maximum of four (4) times in total. One (1) of these visits may be at a wellness studio. The Member may visit each studio or studio chain a maximum of one (1) time during the trial period.

The Trial only applies to the Black membership level. Some wellness studios may require an additional fee, which corresponds to the fee paid by Black members. Any additional fee payable at a wellness studio is stated in the App before the booking is confirmed.

12.2 Limitations The trial period cannot be paused or extended. The Member may terminate the Trial at any time. When the Trial ends, the Member is no longer entitled to free training at Bruce Studios partners. During the trial period, the same rules apply as for paid memberships regarding no-shows, late cancellations, and late check-ins.

Where a Booking Block under section 16.2 is in effect, the Member may still terminate the Trial and may still exercise the right of withdrawal under section 11, prior to doing so however, the Member must press the “un-block button”, which is free of charge up to three (3) blocks. Any outstanding fee remains payable.

12.3 After the Trial Once the Trial period has ended, the membership will automatically convert to a Black membership unless the Member actively cancels it beforehand. The day after the Trial ends, the first monthly payment for the Black membership will be charged. Upon payment, the Member receives full access to all features included in the Black membership. For current prices, see Memberships.

Bruce Studios will notify the Member in a durable medium no later than three (3) days before the end of the Trial, stating the date on which the Trial ends, the price that will then be charged, and how the membership may be cancelled before that date.

12.4 Choosing membership level In cities where multiple membership levels are offered, the Member may choose their desired membership level before the Trial period ends. When a membership is activated, the Trial ends immediately.

12.5 Attempting to restart a Trial Where a Member who has previously used a Trial attempts to start a further Trial, a regular Black membership will begin. Bruce Studios will notify the Member of this before the purchase is confirmed, and the Member’s right of withdrawal under section 11 applies to that purchase.

12.6 Right of withdrawal during Trial Where a membership contract begins with a free trial, the statutory withdrawal period begins on the day the membership contract is concluded, being the day the Member enrolls in the Trial. For clarity, it does not begin when the member first books a class, checks in, trains or otherwise first uses the service. Enrolment in a trial does not postpone, suspend, restart or create a new statutory withdrawal period when the paid membership begins. The Member may terminate the trial at any time before it ends, separately from the statutory right of withdrawal. For information on exercising the statutory right of withdrawal, see section 11.2.

13. Campaign terms 13.1 General terms Specific terms may apply to an individual campaign. In the event of any discrepancy between these general campaign terms and the campaign’s specific terms, the specific terms shall prevail. Always read the campaign’s own terms in connection with the offer.

13.2 Eligibility Campaigns are only valid for new Members. Campaigns are never valid for those with an active or paused membership, or during a Trial period.

Bruce Studios may limit access to campaigns in order to prevent abuse. Where a campaign code is refused, Bruce Studios will state the reason on request.

A new Member is defined as a person who has not had an active, paid membership with Bruce Studios during the past six (6) months. This does not apply to Trial; Trial can only be used once ever. Exceptions may apply where the Member has received a personal offer by email or SMS.

13.3 Combination with other offers Campaign codes cannot be combined with other discounts or promotional offers.

13.4 Pausing during campaign period If the Member pauses their membership during a campaign period, the Member may lose all or part of the discount for the remainder of the campaign period.

13.5 Activation and duration A campaign code must be activated within the terms of the campaign and no later than twenty-five (25) days after being added to the Member’s profile. The discount applies to the standard list price during the campaign period. All discounts are time-limited. Bruce Studios’ general terms and conditions apply to all Members who use a campaign. Exceptions may apply where the Member has received a personal offer by email or SMS.

14. Invite friends to a free class 14.1 General A Member may send out invitations for a free class at their membership level, provided the membership is active. Each invite code is unique and can only be used once by a person who is not already a Member. The code gives the invited person access to a free class within the inviting Member’s membership level. This may include instructor-led classes or solo training (e.g. at a gym). The free class must be used within thirty (30) days after the code is registered. Free class invites cannot be used at wellness studios and certain selected partner studios. Where the invited person becomes a Member within thirty (30) days of redeeming the invite code, that person receives a thirty (30) per cent discount for three (3) months. The inviting Member receives a further invite code and a discount of SEK 200 on their next payment. A Member may send as many invite codes as they hold; the aggregate discount applied to any single payment cannot however reduce that payment below SEK 0, and no amount is carried forward.

The invited person’s personal data is processed only for the purpose of administering the invitation and is deleted where the invitation is not redeemed within the thirty (30) day period.

14.2 Frequency and verification Anyone who is not already a Member can receive one (1) free class invite every three (3) months. In order to use the invitation, the person must verify their identity in the App.

14.3 Refill of invites If the invited friend signs up for a Bruce Studios membership, the inviting Member will receive three (3) new invite codes.

15. Limitations 15.1 Monthly visit limits All Members may check in a maximum of twenty (20) times per calendar month. Access to specific partner studios, as well as the number of permitted visits, up to eight (8) visits per studio per month, may vary depending on the Member’s membership level.

Access to wellness studios is available exclusively to Members on the Black and Epic memberships. Wellness studios refer to recreational and recovery-focused activities, which may include but are not limited to saunas, sound healing, and cryotherapy.

The Black membership includes four (4) wellness visits per calendar month, while the Epic membership includes eight (8) wellness visits per calendar month. Wellness visits are included in the total maximum number of check-ins, which is twenty (20) per calendar month. The monthly visit limit applies to both solo training and class bookings. All visit counts reset on the first (1st) day of each calendar month for all studios.

Larger membership plans usually allow more visits to certain studios. Check studio profiles for details. If the monthly visit limit is reached, the Member may opt to purchase additional visits. Such purchased visits are not included in the standard monthly visit count. However, certain studios may prohibit any visits beyond the specified limit, including purchased visits. The price of additional visits is stated in the App before the purchase is confirmed.

15.2 Simultaneous bookings The number of classes a Member may have booked at the same time depends on the membership level: Base - three (3) bookings; Black - four (4) bookings; Epic - five (5) bookings.

15.3 Logins The User may only be logged in to one device at a time. The User may register the Account on a maximum of five (5) separate devices within any 365-day period. Where this limit is reached, further device registrations are blocked for security reasons; the User may contact [email protected] to have a device registration released.

16. Cancellation of classes 16.1 Rules for cancellation and check-in All partner studios apply a twelve (12) hour cancellation policy. Cancellations made after this period will result in strikes as follows:

If a Member cancels a class between twelve (12) and three (3) hours prior to the scheduled start time, it is considered a late cancellation and results in one (1) strike.

If a Member cancels a class between three (3) and one (1) hours prior to the scheduled start time, it is considered a late cancellation with short notice and results in two (2) strikes.

If a Member cancels less than one (1) hour before the scheduled start time, or fails to check in by scanning the Bruce Studios QR code at the studio, it is considered a no-show. A no-show results in three (3) strikes.

Check-in is generally permitted up until 5 minutes before the class begins. Check-ins completed after that are considered late check-in, which results in one (1) strike. Certain partners, such as STC, require Members to check in no later than ten (10) minutes prior to the scheduled start time and to collect a printed class ticket in order to retain their booked spot. Some studios may also restrict entry after the check-in window has closed.

If a Member arrives too late to complete check-in, the visit will be recorded as a no-show. No strike is recorded where the Member is prevented from attending or from checking in due to a fault attributable to Bruce Studios, such as a technical error in the App or in the check-in system, or by other circumstances within Bruce Studios' control. The Member may contest a strike by contacting [email protected], and Bruce Studios will respond within a reasonable time.

16.2 Booking block If a Member accumulates either three (3) strikes or one (1) no-show - whichever occurs first - the Member’s ability to book new classes will be suspended for a period of fourteen (14) days (the “Booking Block”).

During the Booking Block, the Member may still attend previously booked classes and access gyms or studios offering solo training. The Member may either wait for the Booking Block to expire or pay a fee to remove the Booking Block at any time. Upon removal of the Booking Block, all strikes will be reset to zero (0).

The fee for removing a Booking Block is stated in the App before the Member confirms payment. No fee other than the amount so stated is charged.

New Members may remove the Booking Block free of charge up to three (3) times. Thereafter, a fee will be charged for each subsequent removal.

If an additional three (3) strikes or one (1) no-show occurs during the Booking Block, the fourteen (14) day period will restart.

A Booking Block does not prevent the Member from terminating the membership or the Trial, or from exercising the right of withdrawal under section 11. The membership will however run until the end of the applicable notice period, and any fee that has fallen due remains payable. Strikes are removed automatically, one (1) at a time, every thirty (30) days, starting from the date of the first strike.

16.3 Extension of blocking period If the Member commits further infractions while already blocked, the following applies: a strike incurred during the Booking Block takes effect after the Booking Block period ends. If the Member accumulates three (3) additional strikes or receives a no-show during the block period, the fourteen (14) day block restarts from day one. It is not possible to pause a membership during an active block. If a scheduled pause overlaps with a blocking period, the remaining block days resume after the pause ends.

16.4 Studio-specific policies Bruce Studios partners may apply additional rules. This may include studio-specific blocking rules. Such policies will be noted in the respective studio description in the App.

16.5 When using Credits or cash If the Member books using Credits, the following applies instead of the strike system: late cancellation - five (5) Credits will be deducted and the remainder refunded; missed class - no Credits are refunded.

If the Member books using cash, the following applies instead of the strike system: no refund is given for bookings paid in cash where the Member cancels later than twelve (12) hours before the class or misses the class.

17. Reviews 17.1 Guidelines for reviews The Member may submit a review after completing a training session. Reviews submitted on Bruce Studios must be honest, fair, and constructive. All reviews must be written respectfully and factually, including when giving critical feedback. Reviews that include personal attacks, offensive language, or discriminatory content will not be tolerated. Bruce Studios partners receive all reviews and may respond to them directly within the Bruce Studios system. Reviews submitted in the App may be displayed publicly on our platform. If a review includes identifiable information such as your name or profile picture, and you have chosen not to submit your review anonymously, the review may also be shared by our partner studios on their websites or social media channels. By submitting a review with identifiable information, you consent to this type of usage. You may choose to post a review anonymously if you do not wish for your identity to be visible or shared.

Bruce Studios publishes reviews only from Members who have completed the training session reviewed, and takes reasonable and proportionate steps to verify that this is the case, in accordance with Section 10 of the Swedish Marketing Act (2008:486). Bruce Studios does not publish, commission or incentivise false reviews, and does not selectively suppress negative reviews.

17.2 Moderation and removal Bruce Studios supports open communication and generally does not censor, edit, or delete reviews. However, Bruce Studios reserves the right to remove any review or reply that violates the guidelines above.

Where a review is removed, the Member may contest the decision by contacting [email protected].

18. Operation and complaints 18.1 Availability of the Service The Service is generally available 24 hours a day, 7 days a week. However, Bruce Studios does not guarantee that the Service will be free from errors or interruptions. In the event of a disruption or malfunction, Bruce Studios must be given the opportunity to correct the issue. Bruce Studios reserves the right to temporarily suspend the Service for maintenance within a reasonable time frame.

Planned maintenance is, where practicable, notified in advance in the App and scheduled outside peak hours. Where the Service is unavailable for a continuous period exceeding twenty-four (24) hours for reasons attributable to Bruce Studios, the Member is entitled to a proportionate reduction of the membership fee for the period concerned if this has prevented the Member from booking classes.

18.2 Reporting issues If the User experiences a malfunction or wishes to report an error, Bruce Studios must be notified within a reasonable time by emailing [email protected].

19. Policy 19.1 Rules at Bruce Studios partners The Member must follow all rules and regulations that apply at each Bruce Studios partner. The rules applicable at each Bruce Studios partner are made available in the studio description in the App.

19.2 Zero tolerance for harassment Bruce Studios has a zero-tolerance policy regarding harassment. Any form of harassment - including but not limited to verbal, physical, or online harassment - may result in immediate termination of the membership. No refunds are issued for such termination.

19.3 Prohibition of independent activity Unless otherwise agreed with the Bruce Studios partner, it is not permitted to conduct independent activities such as personal training (PT) services at the partner’s facility.

19.4 Prohibited substances The use of any drugs or performance-enhancing substances is prohibited when using the Service, except when prescribed by a licensed physician. Doping tests may occur at certain Bruce Studios partner facilities.

Doping testing is carried out by the Bruce Studios partner concerned, which is the controller for any personal data processed in that connection. Participation is voluntary; a Member who declines a test may be refused access to that partner’s facilities.

19.5 Animals and children Unless otherwise stated by Bruce Studios or the partner, animals and children are not permitted during training or in the premises of Bruce Studios partners.

19.6 Insurance Bruce Studios does not provide insurance for the Member while attending classes or training at Bruce Studios partners or participating in events. Each Bruce Studios partner is responsible for maintaining appropriate insurance coverage for their business.

19.7 Suspension and access restriction Bruce Studios may suspend a Member from the Service, or from a specific Bruce Studios partner, where the Member has materially breached these Terms, has breached the rules applicable at a partner facility, or where suspension is necessary to protect the safety of others. Bruce Studios will state the grounds for the suspension and the Member may contest it by contacting [email protected]. Suspension shall be proportionate to the conduct concerned. Each Bruce Studios partner may deny a Member access to its facilities on the same grounds.

19.8 Multiple accounts Only one Account per person is allowed. Bruce Studios reserves the right to delete any duplicate Accounts at any time.

19.9 No refunds upon suspension Where an Account is suspended or terminated as a result of the Member’s material breach of these Terms, no refund is issued in respect of the current paid period. Where an Account is suspended or terminated on any other ground, Bruce Studios refunds the proportion of any amount paid that relates to the period after the suspension takes effect.

20. Force Majeure 20.1 Limitation of liability Bruce Studios shall not be held liable for failure or delay in fulfilling its obligations under these Terms if such failure or delay is caused by an unforeseeable event beyond Bruce Studios’ control (“Force Majeure Event”).

20.2 Examples of Force Majeure Force Majeure Events include, but are not limited to, natural disasters, governmental decisions, regulations, or public authority measures.

20.3 Response to Force Majeure In the event of a Force Majeure Event, Bruce Studios shall take reasonable measures to mitigate its effects.

Where a Force Majeure Event prevents the supply of the Service for a continuous period exceeding thirty (30) days, either party may terminate the membership with immediate effect, and Bruce Studios shall refund any amount paid in respect of the period after termination.

21. Processing of personal data 21.1 Applicable law Bruce Studios processes personal data in accordance with the General Data Protection Regulation (GDPR), which governs the protection of personal privacy within the EU. IM WITH BRUCE AB, reg. no. 559037-5597, is the controller for the processing of personal data described in these Terms and in the Privacy Policy. The Privacy Policy sets out the purposes of the processing, the legal bases relied on, the categories of recipients, retention periods, and any transfers of personal data to third countries.

21.2 Rights and contact For more information, please refer to Bruce Studios’ Privacy Policy. To correct, access, or request deletion of personal data, the User may contact customer support at [email protected].

The User also has the right to object to processing, to request restriction of processing, to data portability, and to withdraw any consent given. A User who considers that their personal data has been processed unlawfully may lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY), Box 8114, 104 20 Stockholm, [email protected].

22. Health conditions 22.1 Member responsibility Bruce Studios aims to provide a safe and supportive training environment at all affiliated studios. The Member is solely responsible for assessing their own health condition and ensuring that they are fit to engage in physical activity without risk of injury or deterioration.

22.2 Serious health concerns Where Bruce Studios or a Bruce Studios partner has serious concerns for a Member’s health or safety in connection with training, Bruce Studios may raise the matter with the Member directly and may recommend a temporary pause in training. Any such recommendation is made in dialogue with the Member. Bruce Studios does not record data concerning the Member’s health except where the Member has provided it, and any such data is processed only with the Member’s explicit consent under Article 9(2)(a) of the GDPR, is accessible only to authorised personnel, and is deleted when no longer required for the purpose for which it was provided.

22.3 Return to training To resume training, Bruce Studios may require a medical certificate verifying that physical activity is deemed appropriate. Bruce Studios cooperates with its partners to manage potential health concerns in a responsible manner.

22.4 Purpose of the policy This policy exists to promote a healthy and safe training environment for all Members.

23. Contact details and changes 23.1 Customer support Bruce Studios customer support is available via email at [email protected] or through the support chat in the App.

23.2 Changes to the Terms Bruce Studios may amend these Terms. The Member will be notified of any amendment in a durable medium no later than thirty (30) days before it takes effect, together with a summary of what is changing and where the amended Terms may be read in full.

Where an amendment is to the Member’s detriment, the Member may terminate the membership with effect from the date the amendment takes effect, without observing any notice period and without charge, by notifying Bruce Studios before that date. Where the Member does not terminate, the amended Terms apply from the date stated in the notification. Amendments required by law or by a decision of a public authority may take effect on shorter notice, in which case the Member’s right of termination under this section applies from the date of notification.

24. Complaints, dispute resolution and applicable law 24.1 Complaints A Member who is dissatisfied should first contact Bruce Studios customer support at [email protected] or through the support chat in the App. Bruce Studios will respond within a reasonable time and will state the grounds for its position.

24.2 Alternative dispute resolution Where a dispute cannot be resolved, the Member may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se.

24.3 Applicable law and jurisdiction These Terms are governed by Swedish law. Where the Member is a consumer habitually resident in another country within the EEA, this choice of law does not deprive the Member of the protection afforded by provisions that cannot be derogated from by agreement under the law of that country.