Customer Support Administrator (part-time 50%)

Are you passionate about helping people and delivering great service in a fast-paced environment? Bruce Studios is on a mission to provide the #1 fitness app in the world, offering endless exercise in one membership. To help us keep growing and supporting our amazing community, we’re now looking for two committed and driven team members to join our support team.

These part-time (50%) roles are split between two daytime shifts; one person will cover the morning shift, and the other the afternoon shift. We’re looking for individuals who are interested in a long-term collaboration and who have another ongoing commitment, such as work, studies or personal projects, that they’d like to combine with this role.

What you will do:

• First line support for our members in Sweden, Norway and Denmark
• Advise members on our different membership options
• Handle incoming questions and issues efficiently by offering helpful, solution-oriented responses
• Identify and report bugs or other issues in the app
• Support the team with various administrative tasks

How we think you are:

First things first – your background matters less than your mindset. If the points below describe you, we’d love to hear from you:

• Quick learner who can manage multiple systems and tasks simultaneously
• Thrives in a high-paced environment and is confident handling a high volume of member interactions without compromising on quality
• Flexible, service-minded, and genuinely enjoys helping others
• Problem solver
• Comfortable doing basic calculations
• Fluent in English and at least one Scandinavian language (Swedish, Norwegian, or Danish) – bonus if you speak two.

What we offer you:

• Fully renovated top-floor office with terrace, ideally located in central Stockholm
• A welcoming company culture and supportive team
• Hybrid work setup with three office days per week
• Possibility to work 2 weeks remotely per year
• A Bruce Epic membership (yes, you get to workout too!)

How to apply:

If you’re excited about being part of Bruce Studios and helping us set a new standard for world-class support, we’d love to hear from you. Send your CV in Swedish or English to Boel Axelsson (Head of Support): [email protected]

As diversity is something that is important to us we’d love to see applicants from all gender identities, ages, cultural backgrounds and physical abilities.